Quality Management
Quality & Sustainability
Quality management
- Manufacturing and assembly is done at our own technology campuses, mainly in Germany
- Project teams work closely with manufacturing and assembly teams to ensure quality
- High level of quality certification at all relevant​ sites – certificates published on our website​
- Close relationships with suppliers ensure component quality and enable detailed audit trail​
- Comprehensive RMA and customer support process​
- Long term support for most products, up to 30 years in some cases​
Our Quality Management System
Tria has been certified since 1999. The normative requirements for quality, environment, occupational health and safety, sustainability and compliance are all taken into account.
The driving force for our continuous development is greatly influenced by internal and external audits, as well as process assessments. With our strong customer focus, we aim to create added value for our stakeholders, such as employees, customers and business partners, as well as society.
Our Quality Policy
The holistic quality management is part of the quality management system and covers the entire product life cycle from development to services. The basis for this is an excellent quality standard, which is the benchmark for our actions.
With this high standard and a clear target focus on product and process quality, we aim to meet or even exceed our customers’ requirements.
In our system development and system production, we also meet the requirements for medical products according to ISO 13485, focusing on the safety and performance of the products produced with special consideration of customer requirements. Our end-to-end traceability contributes significantly to sustainable quality assurance and enables us to clearly and quickly identify and trace the end products throughout the entire supply and value chain, right down to the individual component.
We see quality as an essential management task, and thus all employees are jointly responsible in their areas for ensuring first-class quality in their work. Continuous improvement of quality management, as well as all production and business processes, is an integral part of our work and is regularly checked and confirmed by audits at the sites concerned.
For our employees, error prevention has absolute priority, and they are continuously trained and developed for their tasks based on the management system.
Tria Quality Organization
QMS & Business Process Management
Audit Management
- Organization and implementation of internal and external audits
- Communication, coordination and followup of measures
- Organization and implementation of factory inspections
- Future prospects: organization and implementation of process audits
Business Process Management
- Evaluate requirements and create specification
- Build basic understanding
- Create and release key visual process documentation
- Evaluate processes and maturity of the organization
- Provide methodical support for process improvements
Operational Quality Management
Owns the Problem Solving Process (PSP) and Supports all Operational Departments
- Dealing with customer complaints
- Building and management of problem-solving teams
- Error and root-cause analysis, definition, coordination, verification of containment, root-cause analysis, corrective and preventive actionsnd management of problem-solving teams
- Data analysis, monitoring of operational process metrics and internal and external failure rates
- Risk evaluation and FMEA
- Block and release of non-conforming products
- Release of serial production
- Handling of customer requests
- Problem Solving according to 8D Methodology
- Quality Planning with FMEA
- Quality related statistics
- Action Planning and -tracking
Supplier Quality Assurance
Defined Quality Requirements:
Performance, quality and innovation capabilities of our suppliers are crucial from a purchasing and supplier quality assurance perspective. Particularly to customized and project-specific Drawing Parts.
Error Prevention:
Instead of error detection and continuous improvement throughout the entire process chain is a goal that we must and want to fulfil through active Supplier Management and in cooperation with our suppliers.
Advanced Quality Planning Meetings:
Are held, during process and product development, which are binding as part-specific Quality Assurance Agreements.
Feasibility Analyses:
Before submitting an offer, the supplier shall carry out corresponding Feasibility Analyses based of the data provided, as part of the advance quality planning and shall assess the quality, feasibility and Fulfilment of the Specification by contributing its expertise.
Production Schedule:
The supplier shall draw up a production schedule covering the entire process chain. Work plans drawn up for all products, inc. information about process steps, means of transport, machines and equipment to be used. External partners in the process and supply chain must also be named.
Production Control Plans:
Results of risk analyses and experience with similar processes and products must be considered. Based on the production control plan, supplier shall ensure compliance with all series tests, the specified measuring testing equipment and sampling plans
Control of Sub- Suppliers:
If the supplier procures production, testing equipment, software, services, materials or other supplies from subsuppliers for the manufacture or quality assurance of the products, it shall contractually include these in its quality management system and ensure the quality of the supplies itself.
Initial or Change Sampling:
With the initial or change sampling, the supplier provides proof that its products fulfil the quality requirement. The supplier must deliver the agreed number of initial or change samples that fulfil all agreed specs and properties before the start of series delivery.
Series Production:
The supplier must prepare written process and work instructions for the persons involved in carrying out the processes. The supplier is obliged to set up and maintain a comprehensive preventive maintenance system for the production equipment. Preventive maintenance plans must be installed, maintenance must be carried out and documented.
Inspection Planning & Handling Complaints:
TRIA decides whether and to what extent incoming goods inspections are to be carried out in relation to the criticality of externally procured materials and has installed a process for handling complaints.
Annual Supplier Evaluation:
A process for annual supplier evaluations (adherence to deadlines and quantities as well as quality evaluation) has been installed.